It is best to arrive no earlier than 5-10 minutes before your scheduled class.

If you are running late to class it is best to give us a call/email the studio the studio to let us know so we can be sure to have your spot ready to go.  You can reach us at 212.475.0500 or

It is helpful to send your child to class with a reusable water bottle with his/her name on it. Freshmade NYC has fresh, filtered water available to fill it with.

We would love your help in keeping everyone healthy!  We kindly request that if your child has a cold of any kind to stay home and rest up – since we are working with our hands and food, we are trying our best at preventing the passing of any illnesses.  If your child shows up visibly sick, our staff will determine if they feel the child is well enough to participate in class. If you need to reschedule your class due to illness, please email or call 212.475.0500.

Cancellation requests can be made by phone (212.475.0500) or via email ( a minimum of 24-hours prior to the event to receive a credit for a future class. Because we purchase food/perishable ingredients and prepare specifically for a certain number of students in the class, no refunds are offered for Freshmade’s classes, camps or workshops. All credits expire 6 months from original date of purchase. Credits may be used towards any comparable class or upgraded class (additional charges may apply). If you “No Show/No Call” for a class you are not entitled to a credit or refund. On rare occasions we have to reschedule or cancel an event. In these situations, you will be contacted at the phone number and email address provided during registration with a choice for a full refund or credit for future class.

Freshmade caters to many allergy/dietary restrictions with advanced notice. If you did not fill out the allergy/dietary restriction info at registration please contact us immediately so that we can plan our recipe accordingly. Last minute notifications may not be able to be accommodated.

If you have any specific questions regarding these policies, please do not hesitate to reach out to us at 212.475.0500 or via email to

For classes on Saturdays, Sundays, select holidays, and all evening classes (after 6 PM), please note you will find the front door and elevator of our building locked. Please use the keypad outside the building to call up to our studio by dialing #012. We will buzz you into the lobby area of the building. Please remain in the lobby area, a Freshmade NYC team member will meet you in the lobby to assist you up to our studio. The elevator will not run to the 5th floor without a Freshmade team member. Please do not take the stairs. If you run into an issues, please call up to our office 212.475.0500. For all other classes, please enter the building and take the elevator to the 5th Floor.

Please do not leave strollers, scooters, etc. in the hallway of our building.  Please bring all items into the studio.